Privacy Policy

1. Introduction

Forgotten Coast Towing & Road Service LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our towing and road services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this privacy policy at any time. Any changes will be posted on this page with an updated revision date.

2. What Data We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request towing or roadside assistance services
• Contact us via phone, email, or our website
• Fill out forms on our website
• Subscribe to our communications

The types of personal data we may collect include:

• Name: Your first and last name
• Email Address: Your email address for communication purposes
• Phone Number: Your contact phone number for service coordination
• Service Requests: Information about your vehicle and service needs, including vehicle make, model, year, location, and nature of service required
• Location Information: Your current location or the location where services are needed
• Payment Information: Billing details necessary to process payments for services rendered

3. How We Use Your Data

We use the information we collect for the following purposes:

• To provide, operate, and maintain our towing and roadside assistance services
• To communicate with you about your service requests, appointments, and status updates
• To process payments and send you related information
• To respond to your inquiries, comments, and support requests
• To send you administrative information and updates about our services
• To improve our website and services based on user feedback and usage patterns
• To comply with legal obligations and respond to lawful requests
• To protect our rights, privacy, safety, and property

4. Who Has Access to Your Data

We limit access to your personal information to authorized personnel who need such access to perform their job functions. This includes:

• Customer service representatives handling your service requests
• Tow truck operators and service technicians providing assistance
• Administrative staff processing payments and records
• IT personnel maintaining our systems and ensuring security

All personnel with access to personal data are required to maintain its confidentiality and are trained on our privacy policies and procedures.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business and serving you. These third parties include:

• Payment Processors: To securely process your payments
• Communication Services: Email and messaging platforms to communicate with you
• Analytics Providers: To analyze website usage and improve our services
• Cloud Hosting Providers: To securely store and manage data

These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on:

• The nature of the services provided
• Legal and regulatory requirements
• Business and operational needs
• Dispute resolution and liability considerations

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to certain processing of your personal information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: